Domestic packages are shipped USPS Priority.
International packages are at the buyers discretion, though I strongly recommend upgrading to USPS Priority.
I will make every effort to help you locate your package, but I am not responsible for lost or damaged packages.
If your package is returned to me for any reason, including but not limited to incorrect address entry, failure to pick up from local post, etc, you are responsible for the shipping charges to have it re-shipped to you. You may request whatever shipping method you prefer when I re-ship.
But please contact me if you have any problems with your order.
Due to the sensitive nature of this product, I am unfortunately not able to provide returns or exchanges. I offer a lifetime guarantee against manufacturer defect, please contact me if you experience a malfunction! I will either repair your harness or provide a replacement upon receiving the original. The replacement harness will be the same style as the original purchase.
When you order a harness online, we will size your harness to order. Our harnesses easily tighten to smaller sizes, so measure around the largest part of your hips/butt to ensure a proper fit.
Our harnesses easily tighten to smaller sizes, so measure around the largest part of you and your partner's hips/butt and order the larger size, since it is easy to adjust the harness to fit a smaller body.
We designed our harnesses to fit all types of bodies. They can be worn higher, to accommodate folks w penises, or can be worn lower to rest comfortably around low-hanging bellies/fupas.
Your harness may feel stiff at first, but will soften with use and with each washing. To clean, wash gently with Otter Wax Saddle Soap. We do not recommend submerging your harness in water. Check out the Otter Wax website for more detailed leather cleaning instructions. Condition with Otter Wax Leather Salve and/or Leather Oil. Lay flat or hang to dry, with snaps un-snapped.
We love hearing your ideas for design alterations, and consider the input we get from folks when we design new products. We are a very small production operation and as such, rarely make custom one-off harnesses.
We spent a lot of time thinking about buckles vs D-rings, and have decided that for the type of leather we use, D-rings are the best option. Additionally, it provides a lower profile and eliminates pinching caused by buckles.